How do I know if my booking is confirmed?
When you complete your booking, which will happen after you have submitted your credit card details and pressed the ‘Book’ button, you will reach a confirmation page on the website. Your booking is only complete once you reach this confirmation page. You will also be sent a confirmation email shortly afterwards. Both the email and the confirmation page contain the details and price of your order, along with your order number. You should quote this order number if you need to get in touch with us, as it will help us identify your order quickly.
What happens if I haven't received a confirmation email?
You can go to the ‘My Itineraries’ section to check your confirmed reservation details. If you have not received an email notification, you may contact us.
Can I change details of my booking?
If you've made a mistake while completing your order, use the ‘Back’ button to make amendments and rebook again. Once your reservation(s) has been confirmed, you must cancel & make a fresh reservation.
There is a mistake in my confirmation
If you see a mistake in your confirmation email, please contact us.
What form of payments do you take?
We accept credit card payment via Visa only.
2. REGISTRATION
I've forgotten my password. What shall I do?
Click on the ‘Forgotten Your Password’ link and enter you email address. We'll send your password to your email address immediately.
How do I change my password/login/profile?
Go to ‘Sign In’, enter your current user name and password. You will be given the option to change your personal details under ‘My Account’ link.
3. HOTEL BOOKINGS
Who debits my card?
Your Credit Card will only be charged after your reservation is confirmed. To ensure security on your payment via credit card, your credit authorization will be handled by our local representation office with a local bank.
How safe are my credit card details?
For secure online payment, we use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your credit card details transmitted unencrypted over the Internet.
How about the Credit Cards Refunds?
Please note that refunds will be made in the form of a credit to your card account. All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to arrive in your account.
How can I make a booking with children?
Child policies (prices & beds) vary and are specific to each hotel. While many are able to organise extra beds and/or cots in your room, please be aware that we cannot guarantee the hotel will honour any requests you make. Please contact the hotel prior to arrival to see what is possible, you will find the Hotel's telephone number on your confirmation email.
Can I extend my stay once I'm there?
You may be able to extend your stay if you wish. However, this must be done in consultation with both the hotel and us, as we have negotiated special rates with each hotel. You may not receive the same room rates for an extended stay.
What if I need to cancel or modify my booking?
IIf you wish to cancel or change your reservation(s), go to ‘My Itineraries’ and cancel. To modify, you also need to cancel your reservation and create a fresh reservation. Also see our cancellation policy.
What if I need an invoice or receipt?
You can use your confirmation email as a receipt.
Do I need a hotel voucher to check in?
Please print a copy of your Service Voucher to present at check-in as proof of your reservation.
Where is the hotel situated?
The full address and contact numbers of the hotel will be listed on your confirmation email, which will be sent simultaneously at the conclusion of your booking.
What if the hotel doesn't have my booking?
In the unlikely event of you arriving at your hotel to find there is no booking, please ask the hotel to contact us.
I don't want to make a reservation online, what can I do?
You can reserve by phone: You can contact us.
How do I make a reservation for someone else?
To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.
Are taxes included in the rate?
Taxes and service charge are included in our special Internet rates.
Why is the price different to when I last checked?
Rates displayed in the currency requested are subject to currency fluctuations. Therefore there may be slight variations in price on a daily basis that will reflect any movement in the currency exchange levels. Rates changes are also due to dynamic pricing practices by hotels and service providers. However, once a booking has been created, the currency exchange rate for that booking is guaranteed as those at the booking creation date, even if further items are added to the booking.
